Job Title: Quality Assurance Tester

Department: Regulatory and Quality Affairs

Report To: QA Manager - Discovery

Direct reports: N/A

Location: New Milton

Summary

As part of the roll out of a formal Quality Management System (QMS), there is a requirement for development-independent testers to undertake Verification/Validation testing in our offices at New Milton. Since the QMS has been only recently established in New Milton, the role will also include providing advice and guidance to other departments on how best to structure and plan the testing, and of the regulatory requirements. The role will also involve a level of planning and co-ordination with other teams to ensure effective use of resources, and in ensuring that the required stage and document approvals are in place as required by our QMS.

Key Responsibilities and Authorities:

o Proactively help to develop and maintain the Company Quality Management System in accordance with regulatory and corporate requirements.

o Active participation in project core teams, providing test support and planning input and working with Product Specialists and Product Mangers to prioritise issues

o Pre-verification testing in order to feedback to R&D on functional aspects and general usability

o Develop Verification and Validation protocols and test documents and perform Verification and Validation testing in accordance with company procedures

o Undertake destructive and system load testing

o Co-ordinate the build of pre-production systems in preparation for Verification and Validation

o Liaise with Product Specialists regarding feedback from Beta Test Sites

o Reviewing development outputs (requirements specifications, design documentation, etc.) for compliance with the Quality Management System and providing feedback

o Liaise with Document Control regarding timely submission of documents for review and approval and for preparation of stage exits

o Develop a strong working knowledge of all New Milton products

o Ability to work across sites in the Genetix group in testing/planning and managing test activities preferred but not essential.

Job Title: Customer Support Engineer

Department: Customer Support

Report To: Customer Support Manager (RoW)

Direct reports: None Location: New Milton based but with extensive international travel

Summary

The role will focus on providing service and support across the Rest of World (RoW) region and across the range of current and future Genetix products. The main activities are system installations, preventative maintenance, remedial maintenance and remote support via email and telephone. Other tasks include system upgrades, service reports and database updates. The role involves significant national and international travel sometimes for periods of up to three to four weeks. Job Purpose To provide exceptional customer service and support at all levels and on all products to our internal and external customers.

Key Responsibilities and Authorities:

o Installation of Genetix Instruments, including:

o Supervise the unpacking and placement of instruments at customer sites.

o Perform the installation of equipment and verify correct operation. This will require a knowledge of electronics, mechanical adjustment, optics and software based applications.

o Provide application training such that Genetix customers have a full understanding and confidence in the use of the equipment.

o Service and support of Genetix Instruments, including:

o Provide high quality technical troubleshooting and applications support by phone or email.

o Provide on-site service to repair any system malfunction

o Provide, and organize schedules for preventative maintenance visits

o Administration of support activities including

o Completion of service and installation reports

o Prompt updating of CRM database

o Perform product demonstrations as requested by the sales team for prospective customers. Prepare the demonstration equipment and ensure it is in proper working order before performing the demonstration. Demonstrations will be tailored to the interests of the customer.

o Comply with all company rules, guidelines, SOP’s and management direction.

Job Title: Application Support Specialist (Clinical)

Department: Customer Support

Report To: Senior Application Support Specialist

Location: New Milton, UK

Summary: Genetix is committed to providing World Class customer support across all products and to both its internal and external customers. The Application Support Team (AST) is part of Customer Support and provides comprehensive pre- and post-sales support for our two core businesses: Discovery (Biopharmaceutical Technologies) and Clinical. The AST focuses on developing and delivering a full range of support skills and documentation designed to provide solutions for each and every type of problem our customers come across. It provides product demonstrations to support the commercial organisation as well as structured training programmes for customers, distributors and our own staff. As part of our expansion program, we are looking for an Application Specialist to take a key role primarily in the Clinical area.

Job Purpose: To provide leading-edge specialist application support, demonstrations and training to our distributors and their customers at all levels with particular emphasis on Genetix’s clinical applications portfolio.